Frequently Asked Questions

At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings.

The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.

Are all your rental stations in Switzerland open?

As part of the global efforts to help contain the spread of the Coronavirus, recent government measures may have led to us closing some of our rental stations. In the unlikely event a rental station closes during your booking, you will be contacted by the team to make suitable arrangements.

How should I contact you regarding a new or existing booking?

As part of the global efforts to help contain the spread of the Coronavirus, recent Government measures may have an impact on our ability to service calls at our reservations centre. If you are making a reservation, you can do so on this website or by using our app.

Should you need to cancel a booking, we are waiving cancellation fees for bookings that start before December 15, 2020. To amend or cancel an existing booking, manage your booking on this website.

All our teams thank you for your understanding and your patience.

Is Avis taking any additional precautions to help reduce the spread of the Coronavirus?

We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.

To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available.  We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental.  In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces.

We advise all our customers to keep updated on the latest developments from the World Health Organisation  and the Ministry of Health.

Yes, all our hire cars come with a full tank of fuel. You have four options for returning your car.

Choose from:

1. Bring Back Full: If you return your hire car with a full tank of fuel, we won’t charge you – even if you chose Fuel Up Front when you collected it.
2. Fuel Up Front: You can pay for a full tank of fuel when you collect your car to save you refuelling at the end of your trip.
3. Pay On Return: If you don’t return your hire car full and didn’t choose Fuel Up Front, we can refuel it when you bring it back. But this is the most expensive option.
4. E-Z Fuel: On a short trip? Drive 120 kilometres or less and for a pre-paid flat fee we will take care of the refuelling.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a road trip? Start your journey.

Already planned a road trip? Check your booking.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

In some countries your mileage will be capped. This will be shown in the third step (Prices and Extras) of your booking journey and on your rental agreement.

If you have chosen a car from our range of Prestige vehicles, there is a mileage limit. This is set by the (country) hire station. We’ll let you know the limit before you book.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.